Privacy policy

Secoh Australia (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and store your personal information when you visit or make a purchase from our website.

What Information We Collect

We may collect the following personal information:

  • Name.

  • Email address.

  • Phone number.

  • Billing and shipping address.

  • Payment information (processed securely by third party providers).

  • Order history and transaction details.

  • IP address, browser type and device information.

  • Website usage data, including pages visited and actions taken.

How We Collect Personal Information

We collect personal information when you:

  • Place an order through our website.

  • Contact us via forms, email or phone.

  • Subscribe to marketing communications.

  • Browse our website (via cookies and tracking technologies).

  • Interact with our advertisements.

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders.

  • Provide customer support and warranty services.

  • Communicate with you about your purchases.

  • Improve our website, products and services.

  • Deliver relevant advertising and marketing.

  • Measure and optimise advertising performance.

  • Comply with legal and regulatory obligations.

We will only use or disclose your personal information for the purposes outlined in this policy, or for related purposes where you would reasonably expect such use or disclosure, unless otherwise required or permitted by law.

Advertising, Analytics And Tracking

We use third party services to understand how our website is used and to deliver relevant advertising, including:

  • Google Analytics – to analyse website traffic and user behaviour.

  • Google Ads – including conversion tracking and remarketing.

  • Google Tag Manager – to manage tracking technologies.

  • Cookies and similar technologies – to personalise your experience and measure performance.

These services may collect information such as your IP address, device type, browser and on site actions. This data is used in aggregated or anonymised form where possible.

You can opt out of personalised advertising by visiting Google’s Ad Settings.

Cookies

Cookies are small files stored on your device that help improve website functionality and user experience.

We use cookies to:

  • Remember your preferences.

  • Enable website functionality.

  • Analyse traffic and performance.

  • Support advertising and remarketing campaigns.

You can disable cookies through your browser settings, however this may affect website functionality.

By continuing to use our website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

Disclosure Of Personal Information

We may disclose your personal information to trusted third parties, including:

  • Payment processors.

  • Shipping and logistics providers.

  • IT and website service providers.

  • Marketing and analytics platforms such as Google.

We only share information necessary to provide our services and comply with legal obligations.

Overseas Disclosure

Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure. Payment details are processed securely by third party providers and are not stored on our servers.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting obligations.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with Australian Privacy Principles.

Access And Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate. To do so, please contact us using the details below.

Marketing Communications

You may receive marketing communications from us if you have opted in or made a purchase. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Privacy Complaints

If you believe your privacy has been breached or have a complaint about how your personal information has been handled, please contact us via our website.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via our website.

 

Last updated: 3/2/2026