Refund policy

At Secoh Australia, we stand behind the quality of our products. Please read this policy carefully before making a purchase.

No Returns Or Change Of Mind

We do not accept returns or provide refunds for change of mind, incorrect selection, or unwanted items.

This includes, but is not limited to:

Incorrect product ordered.
Product no longer required.
Installation delays or project changes.
Ordering the wrong model or capacity.

All sales are final unless the product is faulty, does not meet Australian Consumer Law guarantees, or is otherwise required to be remedied under applicable consumer protection laws.

Inspection on Delivery

Customers must inspect products upon delivery and notify Secoh Australia of any damage within 48 hours of receipt.

Warranty & Remedy Policy

Secoh Australia provides warranty support through the supply of genuine manufacturer parts. As our products are professional-grade and fully serviceable, all sales are final.

We do not offer cash refunds, insurance claims, or full-unit replacements where a repair kit (such as a Chamber Block Kit) can restore the pump to full operational standards. In accordance with Australian Consumer Law, the provision of these kits constitutes a remedy for a minor failure.

Warranty Periods

The following warranty periods apply from the date of purchase:

Secoh JDK-80 Air Pump (2-Year Warranty): Warranty is fulfilled via the provision of a complimentary JDK-80 Chamber Block Kit to repair the unit. We do not offer full pump replacements or refunds for component failure.
Secoh TKO-200 Air Pump (12-Month Warranty): Warranty is strictly conditional upon the installation of the Pressure Relief Valve (included with the pump).
- For standard mechanical failure, we provide a complimentary TKO-200 Chamber Block Kit.
- In the event of a verified motor seizure, a full replacement Air Pump unit will be provided.

Warranty coverage is provided in accordance with manufacturer specifications.

What Is Covered Under Warranty

Warranty applies to:

Manufacturing defects.
Faults arising from normal intended use.
Failure of internal components during the warranty period.

If a fault is confirmed, Secoh Australia will, at its discretion:

Repair the product, or
Replace the faulty product or component.

What Is Not Covered Under Warranty

Warranty does not cover:

Incorrect installation.
Use outside the product’s intended application.
Normal wear and tear.
Damage caused by misuse, neglect, power surges or water ingress.
Unauthorised repairs or modifications.
Freight damage not reported immediately upon delivery.
TKO-200 Specific: Any TKO-200 unit installed without the provided Pressure Relief Valve.
Labor & Installation: Costs associated with the labor to install repair kits or the removal/re-installation of pumps.
Consumables: General wear and tear of diaphragms outside of the specified warranty kit provision.

Warranty Claims Process

To lodge a warranty claim, please contact us with:

Proof of purchase.
Product model and serial number.
Description of the fault.
Photos or videos where applicable (specifically showing the installation setup for TKO-200 units to verify the Pressure Relief Valve is in place).

All warranty claims are assessed before approval.

If the product is found not to be faulty, return freight and handling costs may apply.

Return Freight Clarity

Where a warranty claim is approved, Secoh Australia will advise whether return freight is covered. If no fault is found, the customer is responsible for all associated freight and handling costs.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or repair for a major failure and compensation for any other reasonably foreseeable loss or damage. Where permitted by law, refunds are not provided if a repair or replacement is appropriate.

Contact Us

For questions regarding this policy or to lodge a warranty claim, please contact us via our website.

Last updated: 3/2/2026