Shipping policy

This Shipping Policy outlines how orders are processed, shipped and delivered by Secoh Australia.

Order Processing

Orders are typically processed within standard business hours once payment has been received and confirmed.

Processing times may vary depending on:

  • Product availability.

  • Order volume.

  • Warehouse handling requirements.

Once an order has been dispatched, delivery timeframes are estimates only.

Shipping Services

We utilise third-party transport and logistics providers to deliver products Australia-wide. Please note:

  • Independent Providers: We are not a common carrier. Once an order has been dispatched from our facility, the transit process is managed by the selected courier.
  • External Delays: While we strive for prompt dispatch, delivery timelines are subject to courier availability, seasonal volumes, and environmental factors. Secoh Australia is not liable for delays caused by third-party courier networks, as these are beyond our direct control.
  • Tracking & Updates: Customers are provided with a tracking number via email / SMS upon dispatch. To receive the most accurate, real-time updates, customers should monitor their tracking link and contact the courier directly for inquiries regarding the status of a delivery in progress.
  • Proactive Ordering: To avoid stock shortages during periods of high courier volume, we recommend placing restock orders at least 7–10 days in advance of your requirements.
  • Delivery Access: We reserve the right to refuse delivery where access is deemed unsafe or impractical by the carrier.

Risk And Responsibility

Risk in the goods passes to the customer once the goods have been delivered to the delivery address provided in the order or collected by the customer, in accordance with Australian Consumer Law.

Secoh Australia remains responsible for goods lost or damaged in transit prior to delivery in accordance with Australian Consumer Law. Where applicable, claims will be assessed in conjunction with the relevant carrier.

Delivery Access

It is the customer’s responsibility to ensure:

  • Safe and adequate access for delivery vehicles.

  • Clear unloading areas.

  • Accurate delivery details.

We are not liable for delays or damage caused by restricted access, unsafe conditions or incorrect information provided at checkout.

Delivery Timeframes

Delivery times provided are estimates only and may vary due to:

  • Courier delays.

  • Weather conditions.

  • Remote or regional locations.

  • Peak shipping periods.

We do not guarantee delivery dates.

Failed Deliveries And Incorrect Address

Customers are responsible for providing accurate delivery details at checkout.

Where delivery fails due to incorrect or incomplete information, missed delivery attempts, or refusal of delivery, re-delivery or return freight costs may be charged to the customer.

Freight Damage Or Loss

If goods are damaged or lost in transit:

  • Damage must be reported as soon as possible upon receipt.

  • Supporting evidence (photos where applicable) may be required.

  • Claims are assessed in line with carrier and supplier terms.

Failure to report damage or loss within a reasonable timeframe may limit available remedies under carrier terms.

Pick Up Orders

Where pickup is arranged:

  • Pickup times must be confirmed in advance.

  • Goods become the customer’s responsibility once collected.

Limitation Of Liability

To the extent permitted by law, Secoh Australia is not liable for:

  • Delays caused by third party carriers.

  • Loss or damage where freight insurance has not been arranged.

  • Indirect or consequential loss arising from delivery delays.

Nothing in this policy excludes rights available under Australian Consumer Law. This limitation applies only to the extent permitted by law and does not affect rights under Australian Consumer Law.

Trade & Credit Account Customers

Approved trade and credit account customers are subject to separate Terms and Conditions of Contract, which govern risk, delivery, payment terms and liability.

These terms are provided as part of the credit application process and apply in place of standard website terms.

Contact Us

If you have questions about shipping, delivery or freight arrangements, please contact us prior to placing an order.

 

Last updated: 3/2/2026